Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Hand client issues to support with their details and files attached.
Your intake queue shows the ticket number and link. Support gets the issue and files at the urgency your rules call for.
Open cases from flagged client accounts and log the number for follow-up.
Customer problems reach your support queue, and the case number appears on the account for easy follow-up.