Jira Service Management is help desk software that enables support Agents to receive, track, manage and resolve requests from help seekers.
Compile issue and point progress for weekly engineering reviews.
Your Jira sprint report lands in an Excel workbook every Friday, with progress totals, blocker links, and issue rows you can filter.
Connect code changes to finished tickets in stakeholder release notes.
Your stakeholders get clear release notes backed by code changes and completed tickets, with links to the work behind each update.
Track completed and open sprint work across engineers.
Get a sprint report by assignee with completed work, open work, points, and blockers, linked from your chat thread.
Report sprint issue and point progress to the team in chat.
Get a current sprint report in the same chat thread, with issue and point progress, blockers, and links your team can open.
Flag ready development issues missing a clear decision for reviewers.
Your issue owner sees the reviewer's blocker on a ready issue when the decision question is missing.
Turn finished release issues into linked updates for stakeholders.
Your release contacts get a short note with links to completed issues, while you get a copy and any gaps that need attention.
Trace release changes to tickets and flag unmatched work.
Your draft release gets concise notes backed by code and tickets, plus questions to settle before you publish.
Add prioritized customer defects to the bug queue with reproduction details.
Your engineering team gets a prioritized bug in its issue tracker, and your support owner gets the link on the case.
Show sprint progress and blocked issues in a shared report.
Your team gets a sprint halftime report in its shared document, with point progress against current scope and links to work needing attention.
Document incident impact and provisional causes for review.
Your incident lead gets a report draft on the ticket, with a clear timeline and stated customer impact.
Summarize completed sprint work and current blockers.
Get a sprint status report ready for your manager, with current issue and point progress and links to blocked work.
Show daily sprint counts and blockers beside links to the issues.
Your sprint dashboard shows fresh issue and story point totals each workday morning, with blockers and links to the work behind the numbers.