AI-Agents for Customer Experience in Customer Support
Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Surface serious complaints while keeping the reason on each submission.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.
Give visitors page-backed answers and surface questions the site misses.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsDraft replies that address gaps in earlier complaint responses.
Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.
4 toolsGive visitors article-backed answers or keep their chats open for staff.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsKeep website chats responsive and give support the context for follow-up.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.
Prepare complaint replies that acknowledge the customer's exact problem.
Your support inbox gets a reply draft that addresses the complaint and names the next step your team has confirmed.
Prepare replies to customer complaints from the case history.
Your support lead gets an unsent customer complaint reply letter beside the case history. Every point has an answer or a question to resolve.
Draft responses that acknowledge service lapses and propose next steps.
Your support manager gets a reply draft that reflects the complaint and offers a next step to review before sending.
