Bring delayed approvals to owners, flag policy exceptions. Every one is ready to run, and you can adjust it in plain language.
Assign follow-up tasks with the customer's request and prior replies.
Your escalated support requests reach a named person with the conversation, available files, and a clear next step.
Answer common chat questions and hand off unusual requests.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
Answer product-choice chats with linked suggestions or a staff handoff.
Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.
Answer common visitor questions with page links and flag gaps for review.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
Answer common chats with article links and hand off exceptions.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Answer common chat questions and bring unresolved threads to the team.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
Answer familiar chat questions and hand over the harder ones with context.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.