Agents help travel and tourism businesses keep trips on track and stay close to travelers.
Collect new and changed traveler reviews for watched locations.
See new and changed map reviews across your locations in a dated table, with links back to the reviews and notes on scans that need attention.
Answer common booking questions using approved travel replies.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
Spot falling destination page rankings and rank fixes for review.
See which pages lost search position this week and get a short, ranked list of fixes to review in your reporting workspace.
Draft traveler question replies from the ticket and saved answers.
Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.
Keep accommodation listings current across booking and rental sites.
Keep your short-stay catalog current as new accommodation scrapes finish, with changed listings and possible duplicates ready for review.
Answer trip and cancellation questions with links to published pages.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
Draft follow-ups when a traveler says an earlier reply missed the issue.
Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.
Find destination searches and volumes for travel campaigns.
Get a keyword shortlist with monthly search volumes for your campaign's chosen language and location.
Answer trip FAQs from help articles or hand open chats to staff.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Draft answers to travelers' trip questions for review.
Get tailored reply drafts for business direct messages that your guide covers, ready for a teammate to review before sending.
Draft replies to travelers' trip questions using recent texts.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.
Answer booking questions and pass trip problems to travel staff.
Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.