Receive notifications on WhatsApp.
Flag recurring service complaints and alert the lead to unresolved fixes.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
Show where revised service quotes differ from approved terms.
See where a revised quote differs from the deal before your reviewer decides. Find the details on the quote and in team chat.
Send network incident report links to reviewers with deadlines.
See who received your critical or major incident review request and who needs follow-up.