Agents help hospitality businesses give guests more attention by taking work off their teams' plates.
Draft captions for guest service openings and send them for review.
Get a hiring caption for social media, plus the graphic and task links your team needs to check the job facts before posting.
Reply to guest criticism on posts and flag complaints needing care.
Negative comments on your team's posts get a thoughtful reply when safe, and the owner hears what was said or why they need to step in.
Answer guest questions about services and share callback requests.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Answer common guest questions under posts and flag personal requests.
Keep up with your Instagram comments: routine questions get replies in your voice, while comments needing your judgment arrive in a daily chat list.
Answer guests' WhatsApp questions about check-in and policies.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.
Gather packet pages for new property staff and list what's missing.
Your new hire packet comes back as a PDF in your private HR chat, with a checklist that shows which pages are ready and what you still need.
Draft new staff packets across properties and flag missing arrival details.
Get a new hire packet draft in your manager chat, using the materials you choose and flagging first-day details to confirm.
Draft captions for property photos using approved guest details.
Get a social media caption that fits your photo and audience, with a draft in team chat for you to review before posting.
Prepare welcome packets for hotel hires across locations.
Get a new hire packet draft from your template and current instructions. Your HR team sees open questions before sending it.
Prepare welcome packets that match each hire's property and start time.
Your new hire orientation packet is ready to review in the onboarding chat, with first-day details and form links matched to the hire.
Share fresh guest mentions so the team can decide whether to respond.
Your team sees fresh Twitter mentions in its channel, with the post and link ready for a response decision.
Gather approved files for new guest service and housekeeping hires.
Get a private packet folder when files are available, plus a task showing any gaps to fix before you share it.