Pass on decisions, carry revision notes, open supplier setup. Every one is ready to run, and you can adjust it in plain language.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.
Give your support team a clear read on customer images, with visible clues and a suggested next step in a private ticket note.