Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft replies to shopper emails for the customer service lead to approve.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Draft thank-yous for shopper reviews and email them for approval.
Get a personal thank-you draft beside the original positive review in your inbox, ready for your approval before you post.
Send each store's manager a reply to its shopper review.
Your location managers get replies tailored to customer comments and local services, ready to check before posting.
Draft defect replies for shoppers using orders and replacement rules.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.