Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft approved replies to shoppers' questions about store offerings.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.
Prepare unsent replies to shopper questions using account notes.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
Draft first answers to shoppers' product questions for review.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Draft replies to shoppers' product questions for store review.
Get tailored reply drafts for business direct messages that your guide covers, ready for a teammate to review before sending.