Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Answer product and support-policy questions with published page links.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
Answer product help questions in chat from approved articles.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Answer visitor questions about product features with current sources.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
Answer users' overnight product questions with help article links.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.
Answer common product questions in the original support thread.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.