AI-Agents for Customer Experience in Customer Support working with monday.com
Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Draft public replies that address each guest's feedback.
Your guest reviews get thoughtful reply drafts that reflect the stay, ready for you to review before anything goes public.
8 toolsDraft personal recovery replies grounded in visit notes.
Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.
5 toolsTurn poor reviews into personal replies for owner approval.
Your bad reviews get a thoughtful reply draft to check before anything goes public, with an urgent follow-up ticket when the complaint needs one.
Surface serious complaints while keeping the reason on each submission.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.
