Answer member questions, flag spam, ask moderators to decide. Every one is ready to run, and you can adjust it in plain language.
Answer fitting product questions in user communities and log skipped ones.
Keep useful community questions from getting buried, with thoughtful replies and a shared record of what you skipped.
Route user community posts to moderators and track pending decisions.
Your moderator gets held group posts by email, while you get decision updates and a daily view of what is still waiting.
Rank suspicious posts in customer groups for community moderators.
Your moderators get a ranked list of suspected spam across group posts, with matching excerpts and links they can check.
Reply to comments on product posts and log each exchange.
Your company Page stays responsive to new comments. Your community manager sees replies and held comments in a shared sheet.
Group flagged user posts with prior reports for moderator review.
Your moderator gets a case when people flag different posts by the same member. The discussions and earlier reports stay close at hand.
Answer user concerns on product posts and flag issues needing follow-up.
Your clear, unanswered critical comments get a relevant reply, while your community lead sees which issues need personal attention.
Screen customer community posts before they appear and flag suspected spam.
Keep ordinary community posts moving while moderators get clear reasons and a link for anything that looks like spam.
Bring suspicious posts in user communities together for moderator review.
Your moderators see a member's suspected spam posts together, choose whether to remove them, and see the result in staff chat.