Agents help Receptionists keep front desk requests moving.
Answer booking chats with a confirmation or another-time request.
You can handle booking requests in chat without checking the sheet by hand. Requesters get a confirmation or a clear next step.
Handle class booking requests and reply when a session is full.
Keep your group session roster current as requests arrive, and give confirmed visitors the time and joining details they need.
Reply to common visitor questions and flag sensitive chats for the owner.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Draft first answers to incoming front desk chats for review.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Answer visitor questions about services and hours from site pages.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.