Agents help Receptionists keep front desk requests moving.
Answer booking chats with a confirmation or another-time request.
You can handle booking requests in chat without checking the sheet by hand. Requesters get a confirmation or a clear next step.
Handle class booking requests and reply when a session is full.
Keep your group session roster current as requests arrive, and give confirmed visitors the time and joining details they need.
Check visit confirmations against the calendar and draft replies.
Get a reply draft for meeting and appointment confirmations, with calendar differences or scheduling conflicts called out before you send.