Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Reply to common visitor questions and flag sensitive chats for the owner.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Draft first answers to incoming front desk chats for review.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.