Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Reply to common client questions and flag requests needing personal care.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Draft client replies that keep prior requests in view.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.