Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Reply to media email and hand off requests needing a prompt response.
Your senders hear back while you're away, and your backup sees requests that need attention before you return.
Draft tactful replies to client or press inquiries.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.