Match property listings, book viewings, draft proposals. Every one is ready to run, and you can adjust it in plain language.
Answer repeat support questions and queue uncertain chats for follow-up.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Pass urgent customer requests to the teammate covering the conversation.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Surface unanswered texts with recent context for follow-up.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
Route unclear account questions with the customer facts already gathered.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
Leave a reply draft in the complaint thread for review.
Your support inbox gets a courteous draft for an angry customer email, with threats or escalation concerns flagged for your review.
Hand off chats that lack a reliable fix to the support team.
Give website visitors a useful next step in chat, backed by your current help articles and service notices.
Flag unanswered chat questions with the missing page detail.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
Open tickets with chat context when help articles fall short.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Answer routine visitor questions and flag chats needing a person.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
Leave chat handoffs with the exact question staff must check.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.