Draft review replies, flag complaints, request approval. Every one is ready to run, and you can adjust it in plain language.
Draft a reply to a customer complaint without guessing at facts.
Get a reply that speaks to the customer's review, with questions to settle before you post it.
Flag serious complaints alongside careful public reply drafts.
You get a tailored public reply beside the customer's review, ready to approve or revise before anyone posts it.
Send urgent complaints with ticket history and reasons to follow up.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
Flag urgent app reviews and prepare replies from current support findings.
Your support queue holds personal draft replies to new app store reviews, with any related support issues ready for your review.
Check complaint history and assign urgent follow-up to the owner.
Your bad reviews get a thoughtful reply draft to check before anything goes public, with an urgent follow-up ticket when the complaint needs one.
See which complaints need prompt action and who owns each one.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.