Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft complaint follow-ups with decisions flagged for review.
Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.
Prepare complaint replies for approval before customers see them.
Your support manager gets a reply draft that reflects the complaint and offers a next step to review before sending.