Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Send proposed customer replies with the original email for approval.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Prepare complaint replies that follow the team's escalation guide.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.