Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Email a proposed answer beside the customer's message for review.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Prepare a calm reply in the complaint thread for review.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.
Draft a customer reply or focused question from the full thread.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.