Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Send proposed customer replies with the original email for approval.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Draft responses to flagged customer emails for review.
Get a reply draft in the original conversation, with the sender's questions addressed and uncertain facts marked for your review.
Flag policy questions alongside cancellation drafts for review.
You get a cancellation reply to review in the customer thread, plus an email with account facts and any policy question.