AI-Agents for Customer Service Managers in Client Services in Escalations working with Gmail
Bring delayed approvals to owners, flag policy exceptions. Every one is ready to run, and you can adjust it in plain language.
Request Email Reply Approval
Send proposed customer replies with the original email for approval.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Works with
24 tools
24 tools
Forward Unresolved Emails
Route unresolved customer emails to the right person with the case history.
The next support person gets the full email history and attachments, while your first responder knows who took over.
Works with
5 tools
5 tools
Send Chat Auto Replies
Keep standard replies consistent and show chats needing staff attention.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Works with
8 tools
8 tools
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