Check requests, collect missing files, open approval tasks. Every one is ready to run, and you can adjust it in plain language.
Send proposed customer replies with the original email for approval.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Keep standard replies consistent and show chats needing staff attention.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.