Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Flag policy questions alongside cancellation drafts for review.
You get a cancellation reply to review in the customer thread, plus an email with account facts and any policy question.
Prepare complaint replies that follow the team's escalation guide.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.