Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Prepare review replies that address the guest's specific experience.
Get specific review replies in your inbox, with complaints flagged and uncertain booking details called out before you decide what to post.
Draft public thank-yous to customer praise for owner approval.
Get a personal thank-you draft beside the original positive review in your inbox, ready for your approval before you post.
Answer common brand questions and log public replies for review.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Prepare public review responses in each location's approved voice.
Your location managers get replies tailored to customer comments and local services, ready to check before posting.