AI-Agents for Customer Support in Software working with Microsoft Teams

Log user problem reports and flag urgent issues for the support team.

Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.

Works with42 tools

Route a customer's product question with chat context to the right teammate.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Answer common user questions in chat and email the owner a copy.

Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.

Works with31 tools

Send users a ticket link and issue summary for new support requests.

Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.

Works with34 tools

Correct an outdated incident update in the same team chat.

Your lead signs off on the post and correction you choose. Your team sees the correction after removal. You get an email with the outcome.

Works with8 tools

Clear approved messages from product channels and log each result.

Bulk Slack cleanup starts with a private preview, so you can confirm the messages before deletion and see which ones were removed.

Works with6 tools

Acknowledge support tickets overnight and flag those needing a reply.

Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.

Works with21 tools