AI-Agents for Customer Support in Retail working with Telegram

Reply to shopper DMs with approved answers and flag questions the guide misses.

Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.

Works with23 tools

Send approved replies to shopper messages and flag questions needing help.

Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.

Works with18 tools

Flag shopper complaints about repeat order issues for prompt review.

Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.

Works with13 tools

Acknowledge shopper help requests overnight and flag replies for the next shift.

Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.

Works with21 tools