Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Draft defect replies for shoppers using orders and replacement rules.
Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.
Answer shoppers' product and order questions in store chat.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.