Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Reply to shopper DMs with approved answers and flag questions the guide misses.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Draft replies to shoppers' order and product questions for review.
Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.