Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Reply to approved public questions and flag sensitive mentions.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Draft public replies to reviews for local manager review.
Your location managers get replies tailored to customer comments and local services, ready to check before posting.