Reply to comments, answer questions, flag unanswered posts. Every one is ready to run, and you can adjust it in plain language.
Draft measured public replies and flag urgent complaints.
Your bad reviews get a thoughtful reply draft to check before anything goes public, with an urgent follow-up ticket when the complaint needs one.
Address public criticism and surface concerns needing human follow-up.
Your clear, unanswered critical comments get a relevant reply, while your community lead sees which issues need personal attention.
Respond to relevant brand mentions and flag uncertain replies for review.
Stay on top of public mentions with replies that fit the conversation and a shared review list of what went out.
Prioritize delicate comments before they get buried in the thread.
Your comment list highlights unanswered questions and sensitive feedback, so you can reply where your own words matter most.
Answer safe public comments and surface sensitive feedback for the owner.
You get routine replies on your channel posts and a private digest of exact replies and comments that need your personal answer.
Keep a dated log of comment changes on selected public posts.
Keep a dated record of new and edited Instagram and Facebook comments from the public posts you choose to monitor.