Agents help Public Relations Specialists track issues shaping client messages.
Summarize media inquiries and log them for follow-up.
Get short summaries and useful labels for incoming work email. Scan your tracking sheet when it's time to follow up.
Reply to media email and hand off requests needing a prompt response.
Your senders hear back while you're away, and your backup sees requests that need attention before you return.
Draft tactful replies to client or press inquiries.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.