Check requests, collect missing files, open approval tasks. Every one is ready to run, and you can adjust it in plain language.
Answer standard guest questions and surface delicate issues for follow-up.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Flag guest complaints that need the service lead's attention.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
Draft replies to guest texts using approved wording.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.