Organize anything with Airtable, a modern database created for everyone. Airtable is a fast and flexible way to create tables to keep track of anything, from sales leads to vacation planning to inventory management.
Create tickets for ready customer issues and return their references.
Your intake queue shows the ticket number and link. Support gets the issue and files at the urgency your rules call for.
Create categorized cases from flagged accounts for the support queue.
Customer problems reach your support queue, and the case number appears on the account for easy follow-up.