Check requests, collect missing files, open approval tasks. Every one is ready to run, and you can adjust it in plain language.
Create tickets for ready customer issues and return their references.
Your intake queue shows the ticket number and link. Support gets the issue and files at the urgency your rules call for.
Create categorized cases from flagged accounts for the support queue.
Customer problems reach your support queue, and the case number appears on the account for easy follow-up.