Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Prepare location-specific review replies for manager approval.
Your location managers get replies tailored to customer comments and local services, ready to check before posting.
Connect guest feedback to stay details in replies for approval.
Get a hotel review reply draft shaped by the review and confirmed stay details, with questions to check before you post.
Draft review replies using only reliably matched customer history.
Your review reply is ready in Drafts, alongside the original review and relevant customer history when the match is clear.
Pair customer feedback with a proposed public reply for approval.
You get a tailored public reply beside the customer's review, ready to approve or revise before anyone posts it.
Keep approved chat answers consistent and surface exceptions for review.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.