Check requests, collect missing files, open approval tasks. Every one is ready to run, and you can adjust it in plain language.
Reply to common product questions and flag chats needing support.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Send approved replies to users when their support contact is away.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.