Send an approved reply to the person who sent the incoming message.
Reply to common product questions and flag chats needing support.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Send approved replies to users when their support contact is away.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Send approved replies to product questions sent to employees.
Keep misdirected LinkedIn questions moving without writing the same response again. Your team reviews the reply before it goes out.