Send an approved reply to the person who sent the incoming message.
Answer common tenant questions and flag property issues for the manager.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Pass urgent tenant requests to the teammate covering their contact.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Send approved replies to tenant texts and hand off unresolved questions.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
Reply to renter texts and flag leasing questions for a specialist.
Prospects get a relevant text reply while you're busy, and you see any question that still needs a personal answer.