Check requests, collect missing files, open approval tasks. Every one is ready to run, and you can adjust it in plain language.
Answer common client questions and flag unusual support issues for staff.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Alert the covering teammate to urgent client support requests.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.