Check requests, collect missing files, open approval tasks. Every one is ready to run, and you can adjust it in plain language.
Tell IT clients who covers their contact and flag urgent service requests.
Your clients hear when their contact returns, and urgent requests reach the colleague covering the inbox.
Answer common client questions and flag unusual support issues for staff.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.