AI-Agents for Customer Messaging in Retail working with SendGrid

Track competing retailers' online prices and stock each morning.

See competitor price cuts and stock changes in your tracker, with a pricing team email alert when confirmed values change.

Works with25 tools

Share a shopper's unresolved chat with a teammate and send its handoff link.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Email selected shoppers a personalized campaign and report contacts missed.

Your mail merge goes to eligible contacts from your campaign mailbox, with a tally of sends and contacts needing attention.

Works with41 tools

Draft replies to shopper emails for the customer service lead to approve.

Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.

Works with24 tools

Send shopper newsletters with local sections and track send results.

Your newsletter goes out with personalized greetings and local sections, and your queue shows send results and exceptions.

Works with9 tools

Answer common shopper questions in chat and email the owner a copy.

Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.

Works with31 tools

Draft thank-yous for shopper reviews and email them for approval.

Get a personal thank-you draft beside the original positive review in your inbox, ready for your approval before you post.

Works with23 tools

Send personalized promotions to eligible shoppers in a contact group.

Your mail merge uses a saved contact group, sends personalized emails from your mailbox, and reports every send, skip, or failure.

Works with14 tools

Send each store's manager a reply to its shopper review.

Your location managers get replies tailored to customer comments and local services, ready to check before posting.

Works with24 tools