Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Pair each customer review with a proposed reply for approval.
You get a tailored public reply beside the customer's review, ready to approve or revise before anyone posts it.
Keep chat replies consistent and surface questions needing personal care.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.