Answer customer questions, cite sources, forward tough cases. Every one is ready to run, and you can adjust it in plain language.
Reply to approved public questions and flag sensitive mentions.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Answer Page comments in the company's voice and flag sensitive ones.
Your company Page stays responsive to new comments. Your community manager sees replies and held comments in a shared sheet.
Keep public answers aligned with approved guidance and flag exceptions.
Keep up with questions on your social posts: clear answers appear in comments, and your community lead gets links for personal follow-up.
Respond to public concerns using approved facts and flag sensitive issues.
Your clear, unanswered critical comments get a relevant reply, while your community lead sees which issues need personal attention.