Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Draft a customer reply in the conversation for review before sending.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
Answer common overnight chats with links to approved articles.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.