eBay is a premier auction site that allows anyone to buy and sell goods, from individuals to retailers.
Send one restock notice per waiting shopper after confirming stock.
Your shoppers get a back-in-stock email after a confirmed return, and your team sees which requests still need attention.
Answer common chat questions and hand off unusual requests.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
Answer product-choice chats with linked suggestions or a staff handoff.
Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.