AI-Agents for Customer Service Managers in Escalations working with Podio
Bring delayed approvals to owners, flag policy exceptions. Every one is ready to run, and you can adjust it in plain language.
Give the team unresolved shopper chats with a short summary.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
17 toolsHandle common order questions in chat before they reach staff.
Your shoppers get order answers in website chat, using the details your store already has on record.
11 toolsKeep the case queue assigned and flag uncertain matches.
Your team gets clear support cases with owners. Everyone knows which case number to work from.
9 toolsSee which complaints need prompt action and who owns each one.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.
